Customer Service

How can we help you? If you cannot find the information you are looking for please email us at customer.service@intraceuticals.com. We are here to help.

Shipping & Delivery
Currently all orders over $150 receive FREE shipping. All orders are processed within 24 hours of receipt (excluding weekends and public holidays).Please note: orders are shipped and delivered on business days Monday through Friday, except major holidays.All orders are subject to bank authorisation prior to processing and only purchases that are authorised and approved will be shipped. If we cannot fulfil your order due to unexpected stock levels or demand we will contact you as soon as possible, and you have the choice of a full refund or hold the order until we can fulfil it. Intraceuticals is not be responsible for any delay in delivery of any order caused by, or in any way connected with, any cause beyond our reasonable control (including but not limited to transport delays and industrial disputes).

International Shipping
Any import duties and taxes are charged once the parcel has reached the destination country and these charges must be paid by the recipient of the parcel. Unfortunately, we have no control over these charges as customs policies vary from country to country. If you have any questions related to customs charges you are advised to contact your local customs office.

Privacy & Security
We respect your privacy. We do not sell, rent or license any of our customers' personal information. The information you provide will not be given to any third party. For more information, please see our privacy policy below.

Intraceuticals respects the privacy of every member of Intraceuticals. Intraceuticals privacy policy has been formulated in accordance with the National Privacy Principles under the Privacy Act 1988 and outlines the information Intraceuticals will collect as part of membership and how we will use that information. It will also tell you how you can verify the accuracy of your personal information submitted to Intraceuticals through Intraceuticals and how you can request that we delete or update your personal information.

We collect and use personal information from you so that we can provide you with the benefits of Intraceuticals, and to allow us to develop new products, offers and services which are relevant to you. We do not store credit card details. Personal information received from you via Intraceuticals will only be used by Intraceuticals, except as otherwise required by law or as Intraceuticals specifically discloses to you when the information is collected.

We will not disclose personal information received from you via Intraceuticals to third parties except: • where third parties appointed by Intraceuticals (for example, our advertising agencies) require access to personal information in order to perform our services and our business operations;
• within Intraceuticals in accordance with the law;
• where Intraceuticals is required or authorised by law to disclose personal information, for example to law enforcement agencies;
• with your consent; or
• where otherwise consistent with the Privacy Act 1988 and any other applicable law. Unless you consent otherwise, your personal information will not be used for purposes that are unrelated to the Intraceuticals. When you visit the Intraceuticals web site, we will not collect any personal information about you unless you provide it to us voluntarily. If you opt not to provide us with personal information you can still access our web site; however you will be unable to participate in the Intraceuticals membership offers.

Intraceuticals may collect and use certain aggregate data called web log information (such as your web browser, operating system, pages visited, etc.) and use cookies when you visit our web pages. For example, when you visit our web site, our web server will automatically record some non-personal information, including but not limited to the date and time you visited our site, the pages you visited, the referrer (the web site you came from), the type of browser you are using (e.g., Chrome, Internet Explorer, etc), the type of operating system you are using (e.g., Windows or Mac OS), and the domain name and address of your Internet service provider (e.g., America Online, Earthlink etc). You cannot be personally identified from this aggregate information.

Our cookies and web log information do not collect any personal information. They do not contain personal information such as your name or email address. You can request that we delete your personal information by unsubscribing to Intraceuticals via our newsletter. This can be done following the link provided in our monthly newsletter. We will make a reasonable effort to delete your personal information once you unsubscribe, and you will no longer receive any further correspondence from the Intraceuticals including our monthly newsletter. For more information about the Intraceuticals contact us via e-mail at customer.service@intraceuticals.com For all product information or enquiries please e-mail Intraceuticals at customer.service@intraceuticals.com or phone 1300 725 660, U.S.A (415) 524 8287 or International +613 97518000. Intraceuticals Pty Ltd.

Intraceuticals Online Terms and Conditions
Acceptance of Conditions
Membership and use of the www.intraceuticals.com websites (websites) are governed by these Terms and Conditions. By becoming a member or entering any of our competitions you have agreed to these Terms and Conditions. Intraceuticals reserves the right to amend the Terms and Conditions at any time. Your continued access to the website and membership will constitute your acceptance of any changes or revisions to the Terms and Conditions. Your failure to follow these Terms and Conditions may result in suspension or termination of your access to the website, without notice.

Copyright
This website is owned by Intraceuticals. The intellectual property rights in all materials included in the website are either owned by, or licensed to, us and all rights in those materials are reserved. Except for the purposes of viewing this site, you must not copy, adapt or distribute those materials unless you have first obtained our written consent to do so. All of the brands cited on this website are registered or common law trade marks and you may not use them without prior written permission of Intraceuticals Pty Ltd.

Membership to Intraceuticals
Your membership and your right to use the website is personal to you and you must not authorise others to use your membership details on the website.

Entry into Competitions
As a member you will be given the opportunity to enter competitions from time to time , as well as the opportunity to take advantage of special offers. Each competition and special offer is subject to these terms and conditions and the viewing offer.

Disclaimer and Limit of Liability
The information contained on this website and in the Newsletter is not intended to be comprehensive and should not be relied upon in place of professional medical or beauty advice. We make no warranties or representation about any content or information on this website, and to the extent permitted by law exclude (and where law does not permit an exclusion, limit to the extent permitted by law) all: warranties and representations about the currency, accuracy, suitability or reliability of any content or information on this website; and liability for any direct, indirect and consequential costs, losses, damages and expenses incurred in any way (including but not limited to that arising from negligence), connected with any use or access to this website or any reliance on information contained on this website.

ANY ATTEMPT TO DELIBERATELY DAMAGE THIS WEBSITE OR THE INFORMATION ON THIS WEBSITE, OR TO OTHERWISE UNDERMINE THE LEGITIMATE OPERATION OF ANY COMPETITIONS, MAY BE A VIOLATION OF CRIMINAL AND CIVIL LAWS AND SHOULD SUCH AN ATTEMPT BE MADE, WHETHER SUCCESSFUL OR NOT, Intraceuticals RESERVES THE RIGHT TO SEEK DAMAGES TO THE FULLEST EXTENT PERMITTED BY LAW.

Editing and Deletions
Intraceuticals reserves the right to review, edit, move or delete any material provided for display or placed on the website or in its Newsletters, without notice.

Linking and Framing
This website may contain links to other websites and may on occasion display content or information from other websites within frames on this website. We are not responsible for any such content or information and we make no representation as to the accuracy or suitability of that content or information.

Use of Electronic Addresses
All electronic addresses Intraceuticals and its employees published on this website are for business purposes only. The publication of those electronic addresses should not be taken as consent by Intraceuticals and its employees to receiving unsolicited commercial electronic messages not directly related to Intraceuticals business.

Termination of Access to the Service
Intraceuticals has the right to terminate or suspend your membership and your ability to access the website, for any or no reason, without notice and without liability.

Governing Law
This website and its use is governed by the laws of Australia and the State of Victoria.

Privacy
Your membership and your access of this website constitutes acceptance of our Privacy Policy.

Spam
By registering as a member you are consenting to receive electronic communications from Intraceuticals regarding Intraceuticals products, offers and services. You can withdraw your consent at any time simply by unsubscribing by following the link in our monthly Newsletter or contacting us below.

Returns & Replacements
We want you to be 100% satisfied with your purchase, and stand by the quality of our products. Should you for any reason be unhappy with your purchase we will promptly issue a refund to your credit card or exchange an unsatisfactory product for another one. But we ask that you follow these few reasonable guidelines:

If you purchased products from our online store directly we offer a 30-day money back guarantee from shipping date on all products except discontinued items. This means if for any reason you are not completely satisfied you can return the products back to Intraceuticals for a full refund of the purchase price.

We recommend that you send your return via UPS or insured Parcel Post, for your protection, to insure prompt delivery. Shipping fees are not refundable.

Be sure to enclose a copy of your packing slip and the reason for your return. The estimated refund time is 10-15 business days from the receipt date. To insure that your returns remains eligible for a refund please have the package return postmarked before the Intraceuticals 30 Day Money Back Guarantee expires. We recommend that you request a delivery confirmation from the Post Office upon returning the products. With this option, the Post Office will give you a receipt that shows the date you returned the products to us, as well as confirmation once the package is delivered. Keep the receipt until the refund appears on your credit card/paypal statement. These receipts are your proof of return and act as your ‘insurance policy’ in that it guarantees you will receive a refund, even if the products are lost in the mail.

If you purchased Intraceuticals products at a store/spa/clinic, please contact that store directly to inquire about their return policy.

Ordering
Global stores. At the top right of your screen you will see a menu of our global stores. Please place your order in correct currency by choosing your store to avoid any errors.

To add your products to your cart, simply click “Add To Cart”. When you have finished shopping, click “Cart” on the top right of your screen to be directed to the payment page.

The Intraceuticals online store uses the PayPal payment system to ensure protection of your information. We understand how important security is to our customers. When you place your order online, the most advanced consumer online security technique to date is used to protect you and your information. You can be assured that your order will be placed safely and securely. If you do not use Paypal that is fine you have the option to use many credit cards directly instead.

Payment, Pricing & Promotions
From time to time Intraceuticals may offer specials through the intraceuticals website. These may be cancelled at any time and if demand exceeds expectations Intraceuticals will endeavour to fulfil all orders, however if a stock shortage occurs customers will be notified by email and offered a full refund if they do not accept the predicted delivery date. Any discount codes offered only apply to a maximum purchase of 2 of each full priced product.

Viewing Orders
You can view your past and present orders anytime by logging into your account. If you have any enquiries please contact us at customer.service@intraceuticals.com so that we may assist.

Updating Account Information
Your account can be updated anytime by you by logging and updating any information you wish.