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Returns & Exchanges
We want you to be 100% satisfied with your purchase, and stand by the quality of our products. Should you for any reason be unhappy with your purchase we will promptly issue a refund to your credit card or exchange an unsatisfactory product for another one. But we ask that you follow these few reasonable guidelines:
Online Store Return Policy
If you purchased products from our online store directly we offer a 30-day money back guarantee from shipping date on all products except discontinued items. This means if for any reason you are not completely satisfied you can return the products back to Intraceuticals for a full refund of the purchase price.
We recommend that you send your return via UPS or insured Parcel Post, for your protection, to insure prompt delivery. Shipping fees are not refundable.
Please ship returns to us at:
- Intraceuticals Australia
22 Cato Street, Hawthorn East
Victoria, 3123 Australia - Intraceuticals U.K
43-45 Portman Square,
Portman Square House,
London, W1H 6HN - Intraceuticals U.S.A.
4200 E Broadway Long Beach
California, 90803 U.S.A.
Be sure to enclose a copy of your packing slip and the reason for your return. The estimated refund time is 10-15 business days from the receipt date. To insure that your returns remains eligible for a refund please have the package return postmarked before the Intraceuticals 30 Day Money Back Guarantee expires. We recommend that you request a delivery confirmation from the Post Office upon returning the products. With this option, the Post Office will give you a receipt that shows the date you returned the products to us, as well as confirmation once the package is delivered. Keep the receipt until the refund appears on your credit card/paypal statement. These receipts are your proof of return and act as your ‘insurance policy’ in that it guarantees you will receive a refund, even if the products are lost in the mail.
If you purchased Intraceuticals products at a store/spa/clinic, please contact that store directly to inquire about their return policy.